Four AI systems. Built on real e-commerce ops. Live in 2–6 weeks.
Each one is a productized automation Orion installs, trains on your data, documents, and hands you the keys to. No black boxes. No vendor lock-in. No surprise invoices.
Inbox triage agent.
AI that reads every customer email, classifies it, drafts a response, and routes anything urgent — trained on your past tickets, fluent in your voice.
The average e-commerce team spends 3 hours a day in customer email. Most of those emails are repeats — "where's my order," "can I return this," "what's the warranty." Your team isn't solving problems; they're transcribing the same answers over and over.
Our triage agent reads everything coming in, classifies by intent, drafts a contextual reply pulling from your past responses and your knowledge base, and routes anything genuinely urgent to a human. You review and send.
What's included
- Trained on up to 12 months of your past support tickets
- Custom intent classifier — your categories, not generic ones
- Response drafts in your brand voice with editable preview
- Urgent flag system (refunds, threats, legal language, VIPs)
- Daily and weekly performance reports
- Lives inside Gmail, Zendesk, Help Scout, or Front
- 30 days of post-launch tuning included
// Why this one is different
Most "AI inbox" tools are wrappers around ChatGPT with a CRM bolted on. This is trained on your tickets and learns your edge cases — the supplier who always emails about back-orders, the wholesale buyer who needs Net 30 terms, the recurring fraud pattern from a specific zip code.
// Service specs
Works with
Order operations engine.
End-to-end automation for the order lifecycle — status updates, refund flows, fraud checks, returns processing, shipping notifications.
Every e-commerce store has the same broken pattern: an order comes in, twelve things have to happen, and at least three of them require a human to copy-paste between tabs. We replace that whole layer with a single orchestrated system.
The result is a back-office that runs itself. Your team handles edge cases and high-value relationships. Routine orders flow through untouched.
What's included
- Real-time order status updates pushed to customer email/SMS
- Automated refund flow with policy-aware decisioning
- Fraud screening on high-risk orders
- Return label generation + RMA tracking
- Shipping notification orchestration across carriers
- Slack alerts for exceptions only — no notification noise
- Dashboard showing what ran, what flagged, what saved
// Why this one is different
This system has been shipped on a battery store with HAZMAT compliance requirements. If it can handle lithium battery shipping declarations and FBA restricted-category routing, it can handle your shoe brand.
// Service specs
Works with
Lead enrichment pipeline.
Every new lead gets researched, scored, enriched with firmographics, and dropped into the right sequence — before your sales team sees it.
B2B sales is mostly a research problem. Your reps spend 40% of their time figuring out who someone is, what they do, and whether they're worth a follow-up. This pipeline does that work the moment a lead enters your system.
The lead lands on your rep's plate fully briefed. Hot leads route to high-touch sequences. Cold leads get warming nurture. Bad-fit leads get politely declined.
What's included
- Apollo + Clay + ZoomInfo enrichment (chosen based on your budget)
- Custom scoring model trained on your past closed-won data
- Auto-routing into GHL, HubSpot, or Salesforce sequences
- Intent signal monitoring (job changes, funding events, tech adoption)
- Duplicate detection and merge logic
- Weekly leaderboard report + Slack alerts for hot leads
// Why this one is different
Most lead-enrichment setups stop at "fill in the firmographics." This scores against your closed-won pattern. If your best customers are 25-person Shopify stores in beauty doing $2M/year, those surface first.
// Service specs
Works with
Bespoke workflows.
Got a specific bottleneck the productized offers don't cover? Orion will scope it, build it, and hand you the keys.
Sometimes the problem isn't email or orders or leads — it's the weird thing your business specifically deals with. Listing optimization across 14 SKU variants. Repricing engine for a regulated category. The thing no agency builds because it's "too custom."
That's where this lives. Two-week discovery, written scope, fixed price, iterative deployment.
How it works
- Week 1–2: Discovery, mapping, written scope document
- Week 3–4: Build in staging, weekly demos
- Week 5+: Deploy to production, monitor, iterate
- You get the source code, documentation, and runbook
- Optional retainer for ongoing improvements
// Worth knowing
About 70% of custom project pitches get turned down — not because they're hard, but because they shouldn't be automated yet. If your problem is a spreadsheet problem, you'll hear that on the discovery call.
// Service specs
Works with
Compare at a glance.
Starting points. Real scope changes the number — that's what the discovery call is for.
| Service | Build time | Starts at | Best for | Retainer |
|---|---|---|---|---|
| Inbox Triage Agent | 2 weeks | $4,500 | 100+ tickets/day | $800/mo |
| Order Ops Engine | 3 weeks | $6,000 | 500+ orders/mo | $1,200/mo |
| Lead Enrichment Pipeline | 2 weeks | $3,800 | B2B / wholesale | $600/mo |
| Bespoke Workflows | 4–6 weeks | $8,500 | Unique ops | Scoped |
Not sure which one fits?
That's normal. Most buyers don't know what to ask for until Orion maps their ops. The 30-minute discovery call is free, structured, and ends with a written recommendation — even if you don't hire him.
Book a discovery call →Answers, upfront.
The questions that come up on every discovery call.